Return Policy

Design Concepts and Enterprises, LLC must give authorization for any returned goods. This must include written authorization with a Return Authorization Number. This return Authorization Number, when issued, must be included on the commercial invoice.

Return of Product

Before returning any product – you must first receive authorization from Design Concepts and Enterprises, LLC, a “Return Authorization Number” and specific “Air Freight Routing Instruction”.

Customers must notify our Quality Department of any product rejections within 3 months of the receiving date of the product at their location.

Product must be in their original closed and sealed boxes – with the original labels and packaging materials. We cannot accept product for return if they have been further processed by the buyer in any way (including washing).

Return Authorization Number appears on the outside of the shipping container.

Only the following product description, is to be used to identify these products on the shipping paperwork:

Sutured/needle products:

Description: “U.S. GOODS RETURNED: UNFINISHED DISPOSABLE SUTURING NEEDLE (FDA CLASSIFICATION NO. 79GAB)”

Suture production equipment:

Description: “U.S. GOODS RETURNED: SUTURE ATTACHING EQUIPMENT PARTS ”

If the products are received by Design Concepts and Enterprises, LLC with damage that occurred during the return shipment from the customer, credit will not be issued and the products will be returned to the customer. Credit for returned products, minus a 15% re-stocking fee, will be issued when the products that are in good condition have been received and approved by our Quality Department.

Products not sent according to the Air Freight Routing Instructions will delay posting of the customer’s credit.